How far should I book in advance?
Our tours are constantly busy, so bookings are essential! We recommend that you make your reservation at least one week before the tour. In saying that, we do however take bookings right up until tour departure time, but only if availability permits.

What time do the tours depart? 
The tour departs daily with an additional afternoon departure if required. The main tour meeting point is from the Melbourne Immigration Museum located at 400 Flinders Street (Meet on Market Street). Your closest pick up location and time will be determined when making your reservation either by phone or by our online booking system. In peak season we also run additional tours. 

What time do we get back to the city?
The tour’s duration is approximately three hours. The morning tour to Ramsay Street returns to the city at approximately 1:00pm .(non-daylight savings times) and 2:00pm (daylights saving times).

Can I meet the bus at Ramsay Street?
All patrons booked onto a tour must depart from our main pick-up location at the Neighbours Centre. Due to the nature of the tour and variances in tour itineraries (determined by filming schedules, star meetings etc) we can not offer a pick-up from Ramsay Street. On the day of your tour, your tour guide will be happy to drop you off at a reasonable location; this however can not be guaranteed so please enquire before-hand. 

Is Ramsay Street real? Can we go into the houses? 
Ramsay Street is a real street where ordinary people live! There is no entry into any of the houses! When entering Ramsay Street, you need to remember to respect the privacy of the residents and not to venture further than the beginning of their driveways!

What happens when they are filming? When do you find out when they are filming?
Filming in Ramsay Street means that you may be lucky to see some filming! When filming takes place Ramsay Street is closed and no public access is permitted. As the street is a small cul de sac photo opportunities of the street and the houses are permitted from a distance only!

Filming schedules of Ramsay Street are known one week in advance. There are times when unscheduled filming may arise; should this happen we will try our very best to notify you prior to tour departure!

Are the studios open to the public? 
Our weekend tours (Official Neighbours Exclusive behind the scenes access) to Ramsay St & Global Television Studios allow fans to view the exterior filming locations from the TV show. It is inside Global Television (studios) where they film the inside sets which has no public access. 

What are my payment options?
Make a fully paid booking via our online booking system.

You will receive an email booking confirmation that will include all the details. 

Alternatively, you may call our booking line on 61 3 9629 5866 to make your reservation. We will require a credit card number and expiry date to secure your seat. Your card will not be charged in advance of the tour and on the day you may choose to pay by cash or credit card (Visa, Mastercard or Bankcard). A card processing fee will apply on the day. Please see our terms and conditions for our cancellation policy.

Fully paid tickets may also be purchased for travel agencies or accommodation tour desks.